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Waterloo, IA 50701

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HGS Waterloo Customer Service Jobs

Take a look at all of the outstanding career opportunities we have to offer in Waterloo:

Waterloo Jobs


At HGS, we deliver superior customer service solutions for our clients who include some of the largest and most well known brand names in the world. Our solutions include inbound customer care, inbound sales and order taking, analytics and market research, product and literature fulfillment, and business process outsourcing.

HGS Waterloo is a Global business processing outsourcing company, specializing in Customer Relationship Management Company specializing in Customer Care, Technical/Product Support Inbound Sales, Billing, and Order Taking Analytics and Market Research Fulfillment, Back Office Processing and Social Media Management.

HGS has been in business for 37+ years, with Fortune 100 and 500 clients, listed in Fortune Magazine’s Top 100 Global Outsourcing Companies, 2011. We are a growing company with over $240 million in revenue.

We began in 1973 as Ruppman Marketing Services. In 2006, AFFINA became a wholly-owned subsidiary of HTMT Global Solutions. In 2011, we changed our name from AFFINA to HGS. HTMT is a global customer contact center and business process outsourcing (BPO) company that is part of the Hinduja Group. With the strength of our global presence and exceptional performance, HGS can now seamlessly link geographically distant locations to create a global network of service and support centers.

HGS succeeds by applying a unique blend of people and technology to develop creative and effective solutions for our clients. Our highly innovative organization provides services in the areas of inbound customer service, customer acquisition, fulfillment, and marketing and analytics.

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HGS is a Drug Free Work Environment
Equal Opportunity Employer M/F/Disabled/Vet
EEO is the Law poster

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